UX Researcher, AI
Block(7 days ago)
About this role
Block is hiring an AI User Experience (UX) Researcher on the Customer Insights team to lead research initiatives exploring how artificial intelligence can improve customer experiences across Cash App, Square, TIDAL, and other products. The role focuses on shaping AI-powered financial services by translating user-centered research into strategic guidance for product and design decisions.
Required Skills
- UX Research
- Qualitative Methods
- Quantitative Methods
- AI/ML
- Product Strategy
- Design Collaboration
- Data Analysis
- Visualization
- Prompt Design
- Usability Testing
About Block
block.xyzBlock, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.