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Vendor Operations & Governance Specialist at Twilio - ApplyBlast

Vendor Operations & Governance Specialist

Twilio

1 month ago

3.9 on Glassdoor

Remote

Full Time

Medior

18 applicants

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About this role

Twilio is seeking a Vendor Operations & Governance Specialist to oversee and optimize global vendor partnerships, ensuring third-party contact centers consistently exceed service level agreements and operational benchmarks. The role involves establishing operational rigor, leading vendor performance reviews, and translating performance data into strategic insights for senior leadership. This position serves as the primary operational bridge between Twilio and partner sites to drive accountability and mitigate risks.

Responsibilities

Oversee global vendor partnerships and ensure SLA compliance
Lead vendor performance reviews and audit site operations
Optimize talent pools and partner site profiles for scaling

Skills

About Twilio

twilio.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2008

View Profile

Twilio is a cloud communications and Customer Engagement Platform that provides developer-friendly APIs and AI-enabled tools for building messaging and voice experiences. Its services let businesses send SMS and WhatsApp, run programmable voice, manage email, and orchestrate omnichannel customer workflows and contact center interactions. Companies choose Twilio for its scalable global infrastructure, rich data and AI integrations, and comprehensive developer tooling that accelerates communication-led applications.