Vice President, Customer Success

Plume

5 days ago

3.2 on Glassdoor

United States

Onsite

Full Time

Senior

0 applicants

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About this role

A Vice President of Customer Success at Plume leads customer success initiatives across North and South America, focusing on retention, expansion, and value realization for service provider and enterprise customers.

Skills

Qualifications

12–15+ years in Customer Success, Account Management, or related leadership rolesProven experience leading regional or global teams in SaaS, cloud, or telecom environmentsStrong background working with service providers (ISPs, MSOs, telcos) preferredDemonstrated success driving retention and expansion in complex, enterprise accountsExceptional executive presence and customer-facing communication skills

About Plume

plume.com

Plume is a cloud-native provider of smart home and managed Wi‑Fi services that helps ISPs and device makers deliver better home connectivity, security, and device-level insights. Its SaaS platform combines adaptive Wi‑Fi management, cybersecurity, parental controls and analytics (and optional in-home hardware) to improve performance, reduce support costs, and enable new subscriber-facing services. More than 400 service providers use Plume to deepen customer loyalty, streamline operations, and drive strategic revenue growth through embedded intelligence and insights.