Voice Specialist - Fixed Term

Kraken(2 months ago)

RemoteFull TimeJunior$46,584 - $62,783 (estimated)Client Services

About this role

The Voice Specialist at Kraken provides premium, in-app voice support for high-value clients, ensuring fast and effective resolutions while enhancing client engagement. Responsibilities include answering inbound calls, educating clients on Kraken products, guiding account activities, and advocating for improved client experiences through detailed feedback. The role requires strong communication skills, a background in customer support, and fluency in English, with additional language proficiency seen as advantageous. This is a fully remote, fixed-term position focused on delivering a high-quality client journey within the fast-paced world of cryptocurrency.

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Required Skills

Client Support
Inbound Calls
Educate Clients
Product Expertise
Feedback Submission
Performance Optimization
Team Collaboration
Multitasking
Communication Skills
Problem Solving

+5 more

About Kraken

www.kraken.com

Kraken is a leading global cryptocurrency exchange that provides a platform for trading a wide variety of digital assets, including Bitcoin, Ethereum, and many others. Established in 2011, Kraken is known for its strong security measures, robust market liquidity, and user-friendly interface. The exchange offers advanced trading features, margin trading capabilities, and educational resources to support both novice and experienced traders. With a commitment to compliance and regulatory transparency, Kraken has established itself as a trusted choice for cryptocurrency enthusiasts and investors.

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