VP of Customer Care

AvidXchange, Inc.

5 days ago

Charlotte, North Carolina, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Vice President of Customer Care leads customer service strategies and operations, ensuring exceptional service delivery and customer satisfaction through team leadership, process improvement, and cross-departmental collaboration.

Skills

Qualifications

Bachelor’s degree in Business Administration, Marketing, Communications, or related fieldMBA or advanced degree preferredMinimum of 10 years of experience in customer service or customer care rolesAt least 5 years in a leadership positionProven track record of developing and implementing successful customer care strategies

About AvidXchange, Inc.

avidxchange.com

AvidXchange is a software company that provides accounts payable automation and payment solutions for middle‑market businesses and their suppliers. Its cloud platform digitizes invoice capture, approval workflows, and supplier payments (ACH, virtual card, and check), and integrates with major ERPs to streamline AP operations. AvidXchange also operates a supplier payments network and offers industry‑specific services for sectors like real estate, construction, and financial services. The company’s tools aim to increase efficiency, accuracy, controls, and speed while reducing manual work and payment risk.