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WFM Lead at TaskUs - ApplyBlast

WFM Lead

TaskUs

5 months ago

4.1 on Glassdoor

Gurugram, India

Onsite

Contract

Senior

0 applicants

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Apply to 100+ jobs

About this role

A WFM Lead at TaskUs ensures efficient contact center operations by monitoring real-time performance metrics, adjusting agent schedules, and collaborating with the Operations team to optimize staffing levels. The role involves generating performance reports, identifying bottlenecks, and utilizing workforce management software to drive improvements in service delivery and customer experience.

Responsibilities

Monitor real-time contact center performance metrics and key indicators
Make adjustments to agent schedules based on changing call volume
Collaborate with operations to ensure optimal staffing levels
Generate and distribute real-time performance reports highlighting trends
Identify potential bottlenecks impacting service delivery or customer experience

Skills

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

View Profile

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.