WFM Manager
Duckard(2 months ago)
About this role
The Contact Center Operations Manager at Teleperformance oversees operational support for contact center programs and ensures alignment with departmental strategy. This senior role serves as a subject-matter expert and final decision-maker, driving solutions and standards across programs and potentially multiple contact centers. The position leads teams of specialists and supports the implementation of policies, processes, and systems to achieve business objectives.
Required Skills
- Workforce Planning
- Forecasting
- Scheduling
- Training Programs
- Quality Management
- Systems Implementation
- Decision Making
- Coaching
About Duckard
tp.comTP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.
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