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© All Rights Reserved. ApplyBlast.com
Foundever
The WFM Service Delivery Analyst role at Foundever™ Cape Town focuses on monitoring and optimizing workforce management to ensure optimal staffing levels and service level achievements. The position involves real-time call volume monitoring, schedule adjustments, and intraday management to drive efficiency and customer satisfaction. The analyst collaborates with cross-functional teams to provide insights, generate reports, and support continuous improvement in the contact center environment.
Foundever is a customer experience outsourcing company that provides omnichannel contact center solutions, blending human expertise with AI-driven capabilities to improve CX. It delivers end-to-end services across voice, chat, social and self‑service channels to help brands transform and scale their customer interactions. Foundever emphasizes AI augmentation, analytics and workforce optimization to boost efficiency, personalization and outcomes. Organizations partner with Foundever for technology-enabled, outcome-focused CX operations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Foundever.
Foundever didn’t post a salary, so this is our estimate from similar listings.