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WFM Supervisor at Probe Group - ApplyBlast

WFM Supervisor

Probe Group

13 days ago

Makati, Metro Manila, Philippines

Onsite

Full Time

Senior

0 applicants

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About this role

The WFM Supervisor leads the Workforce Management team to ensure high-accuracy forecasting, capacity planning, scheduling, and real-time management aligned with client demands. This role drives operational execution, optimizes analyst performance, and ensures governance cadence is met through data-guided decisions. The position requires strong leadership, stakeholder engagement, and a commitment to compliance and workplace safety standards.

Responsibilities

Lead Workforce Management team to ensure high accuracy in forecasting and scheduling
Oversee capacity planning and real-time management to optimize operational performance
Drive stakeholder engagement and governance cadence execution across client operations

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.