Workday Service Delivery Manager
Dun & Bradstreet(21 days ago)
About this role
A Service Delivery Manager at Cognizant is responsible for stewarding the post-implementation relationship and long-term value of Workday Application Managed Services accounts. The role blends operational accountability with strategic engagement to preserve customer satisfaction, retention, and account growth. It operates across global delivery teams and client executives to evolve the AMS portfolio.
Required Skills
- Workday
- Managed Services
- ERP Consulting
- ITIL
- Financial Acumen
- Service Delivery
- SLA Management
- Incident Management
- Root Cause Analysis
- Project Management
+5 more
Qualifications
- Bachelor's Degree
- ITIL
- PMP
About Dun & Bradstreet
dnb.comDun & Bradstreet provides commercial data, analytics, and insights that help organizations meet sales and marketing goals, manage global supply chains, and mitigate credit risk. Backed by nearly two centuries of business data, D&B offers authoritative company intelligence, standardized firmographics, risk scores, and identifiers to support customer acquisition, supplier management, and compliance. Their platforms and APIs deliver global coverage and analytics to power finance, procurement, and go-to-market decision-making. Businesses rely on D&B for scalable, data-driven solutions that improve operational and strategic performance.
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