Workforce Analyst- Skokie, IL
Endeavor Health(1 month ago)
About this role
The Workforce Optimization Analyst ensures efficient call center operations by forecasting call volumes, creating staffing models, and optimizing schedules to meet service level goals. The role supports real-time intraday adjustments, analyzes workforce performance data, and provides recommendations to improve resource utilization and customer experience. The position is based in Skokie, IL and reports to the Sr Manager of Workforce Optimization.
Required Skills
- Forecasting
- Scheduling
- WFM Tools
- Data Analysis
- Reporting
- Capacity Management
- Performance Monitoring
- Modeling
- Training
- Communication
Qualifications
- Associates Degree Preferred
About Endeavor Health
endeavorhealth.orgIntroducing Endeavor Health: We’re setting a new standard for world-class healthcare close to home in your Chicagoland community.
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