About this role
The Workforce Analyst role focuses on forecasting, scheduling, and analyzing contact center operations to meet service level targets efficiently. The position involves collaborating with various teams, utilizing data-driven strategies, and supporting operational planning in a remote work environment.
Required Skills
- Excel
- Forecasting
- Scheduling
- Analytics
- Data Analysis
- Call Center
- Workforce Management
- Performance Monitoring
- Reporting
- BPO
About FSAStore.com
fsastore.comFSAstore (fsastore.com) is an online retailer focused on healthcare and medical products that are eligible for Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA). It offers a broad selection of items—diagnostic tests, durable medical equipment, diabetes supplies, orthotics and daily‑care aids, personal care and PPE—along with eligibility guidance to help shoppers use their benefits correctly. The site aims to simplify benefit‑eligible purchasing with clear product information, customer support for claims documentation, and fast shipping for consumers and employer‑sponsored plans.
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