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Workforce Management Analyst I at AdventHealth - ApplyBlast

Workforce Management Analyst I

AdventHealth

3 months ago

3.8 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

This role involves providing operational analysis to enhance call center quality and efficiency by identifying changes based on key business indicators. The position includes developing labor schedules, forecasting staffing levels, and analyzing call center performance history to determine optimum activities. Additionally, the employee projects budgetary expenses and assists with training new hires while monitoring workforce management tools in real-time.

Responsibilities

Develop labor schedules to meet contact volumes and service levels
Forecast call volumes and analyze historical call volume data
Project budgetary expenses and determine future costing
Monitor workforce management tools to maintain service level data
Assist with training and managing new hire numbers

Skills

Qualifications

Bachelor's degree in Business or Data Science

About AdventHealth

adventhealth.com

Headquarters

Altamonte Springs, Florida, United States

Company Size

10001+ employees

Founded

1973

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The AdventHealth network of health care extends beyond your nearest hospital. From primary care to specialty medical services, we're here to help you feel whole.