Workforce Management Analyst Senior
Elevance Health(18 days ago)
About this role
The Senior Workforce Management Analyst plays a crucial role in predicting call volumes, staffing needs, and managing data to develop staffing models in a call center environment. They analyze trends, interpret data, and collaborate with management to ensure service level targets are met. The position combines analytical expertise with operational insights to optimize workforce planning.
Required Skills
- Excel
- VBA
- Forecasting
- Workforce Management
- Call Center
- Data Analysis
- Staffing Models
- Trend Analysis
- Scheduling
Qualifications
- BA/BS in Business, Statistics or related field
About Elevance Health
elevancehealth.comElevance Health, formerly Anthem, Inc., serves people across their entire health journey taking an integrated whole-health approach.
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