Coordinator, Work Force Planning

Accurate Background(1 year ago)

HybridFull TimeMedior$82,006 - $109,802 (estimated)Workforce Management

About this role

The Coordinator, Workforce Management Client Services at Accurate Background specializes in enhancing operational efficiency within a contact center by managing staffing forecasts, schedules, and real-time workforce adjustments. The role involves analyzing call center data, supporting team collaboration, and providing leadership with actionable insights to ensure optimal performance.

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Required Skills

Excel
Forecasting
Scheduling
Workforce Management
Call Center
Capacity Planning
Real-Time Monitoring
Data Analysis
Staffing Models
Communication

About Accurate Background

accurate.com

Accurate is a global workforce screening and verification company that provides employment background checks, drug and health screening, identity and credential verification, and onboarding/I‑9 solutions. It serves employers, staffing firms, and enterprises with an integrated platform, API integrations, and configurable reporting to speed hiring while managing compliance. Accurate emphasizes technology-driven processes, data security, and regulatory expertise to deliver fast turnaround across jurisdictions. Organizations choose Accurate for its scalable screening services, international coverage, and customer support focused on reducing hiring risk.

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