Workforce Management Analyst
Manulife(1 month ago)
About this role
The Workforce Analyst optimizes operational performance by developing accurate forecasts and resource plans for claims operations. The role maintains centralized hiring plans to ensure headcount accuracy and delivers actionable insights to improve work allocation and service outcomes. The position supports digital enablement through Power BI and collaborates with cross-functional teams to align workforce strategies with business objectives.
Required Skills
- Forecasting
- Capacity Planning
- Workforce Management
- Power BI
- Excel
- SQL
- Stakeholder Engagement
- Scheduling Software
- Predictive Analytics
- Data Modeling
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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