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© All Rights Reserved. ApplyBlast.com
Immersion Consulting
The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring to ensure service level expectations are met. This role involves creating staff schedules, monitoring daily performance against service levels, and producing reports on schedule adherence and performance trends. The position requires collaboration with supervisors and leadership to support operational needs and identify staffing risks or trends.
Headquarters
Annapolis, Maryland, United States
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Immersion Consulting.
Immersion Consulting didn’t post a salary, so this is our estimate from similar listings.
6% below the average for this role