Workforce Management Planner

Wolt - English(1 month ago)

HybridFull TimeSenior$137,021 - $183,014 (estimated)Workforce Management

About this role

This role sits within Wolt’s workforce management function supporting the North region, focused on ensuring service-level expectations are met while balancing cost and agent wellbeing. The position works closely with cross-functional partners (Product, Operations, Finance, Recruitment) to inform strategic resourcing and operating-model decisions and to drive improvements in forecasting and workforce processes.

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Required Skills

Capacity Planning
Forecasting
Scenario Modelling
Sensitivity Analysis
Data Analysis
Performance Analysis
Stakeholder Collaboration
Governance Facilitation
Process Automation
Operating Model

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About Wolt - English

wolt.com

Wolt is a Finnish‑founded on‑demand delivery platform that connects customers with local restaurants, grocery stores and retailers, promising fast deliveries (typically around 30 minutes) via its mobile app. It operates across many countries—primarily in Europe and nearby markets—running a logistics network of couriers and merchant partnerships to handle ordering, payment and last‑mile delivery. Known for a user‑friendly app and wide local selection, Wolt joined the DoorDash family after acquisition while continuing to focus on local convenience and merchant support.