Workforce Management Real Time Specialist

Tatu City(4 months ago)

Tatu City, KenyaOnsiteFull TimeMedior$66,968 - $90,804 (estimated)Operations

About this role

A Workforce Management Real-Time Specialist based in Tatu City supporting contact center operations. This mid-level role involves operational oversight and real-time coordination to maintain consistent workforce performance and service levels.

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Required Skills

Workforce Management
Real-Time Monitoring
Schedule Adherence
Staffing Optimization
Reporting
Excel
Microsoft Office
Analytical Skills
Communication
Genesys PureCloud

Qualifications

Bachelor's Degree
Associate Degree

About Tatu City

tatucity.com

Tatu City is a leading urban development project in Kenya, covering 5,000 acres and designated as a Special Economic Zone. This innovative mixed-use community offers residential, industrial, and commercial spaces, providing a modern way of living for its residents. Tatu City promotes sustainable development and aims to create a vibrant, self-sustaining urban environment that integrates work, leisure, and community living. The project emphasizes affordability and accessibility, making it a prime choice for homebuyers and businesses alike in the region.