ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Workforce Management Supervisor at Probe Group - ApplyBlast

Workforce Management Supervisor

Probe Group

2 months ago

Quezon City, Metro Manila, Philippines

Onsite

Part Time

Manager

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The role leads forecasting, capacity planning, scheduling, and real‑time management for the Philippines operations, ensuring service level agreements are met while optimizing staffing and cost efficiency. It also involves coaching WFM analysts, producing performance reports, and collaborating with finance, client leaders, and other operational teams.

Responsibilities

Translate monthly forecast volumes into weekly and daily staffing schedules
Lead real‑time intraday steering and incident response across communication queues
Coach and develop WFM analysts while managing performance reporting

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.