Workforce Management (WFM) & AI Platforms Expert
NATIONAL(7 days ago)
About this role
The Workforce Management & AI Platforms Expert at IG Group is responsible for designing and optimizing workforce management systems, with a focus on AI-native platforms. The role involves partnering with various teams to improve forecasting, scheduling, and operational efficiency to support global customer support functions.
Required Skills
- WFM Platforms
- AI Platforms
- Forecasting
- Scheduling
- Data Analysis
- Excel
- SQL
- BI Tools
- Customer Support
- Workforce Planning
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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