Workforce Management Scheduling Team Lead

Gusto, Inc.(19 days ago)

HybridFull TimeSenior$105,000 - $156,000Human Resources

About this role

The Workforce Scheduling / Intraday Team Lead at Gusto is a Workforce Management subject-matter expert responsible for scaling and optimizing multi–line-of-business contact center scheduling. The role provides strategic leadership influence—owning scheduling processes, governance, and documentation—while partnering across WFM analytics, operations, HR/training, and vendors to support growth and service-level goals.

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Required Skills

Scheduling
Forecasting
Intraday Management
Workforce Management
NICE IEX
Tableau
BI Tools
SQL
Automation
Excel

+7 more

About Gusto, Inc.

gusto.com

Gusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.