Workforce Management (WFM) Analyst
Intact Financial(18 days ago)
About this role
The job involves managing workforce operations to meet service-level objectives by monitoring call activities, optimizing schedules, and analyzing data to improve efficiency. It requires building reports and providing insights to enhance daily operations within a team-oriented environment. The role supports web station users and contributes to continuous operational improvement.
Required Skills
- Excel
- WFM
- Data Analysis
- Forecasting
- Schedule Optimization
- Call Monitoring
- Reporting
- Workforce Management
- Customer Service
- Teamwork
About Intact Financial
intactfc.comIntact is the largest provider of property and casualty insurance in Canada through its subsidiaries Intact Insurance, belairdirect and Brokerlink.
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