Workforce Manager - Customer Service (all genders)
holidaycheckgroup
About this role
A Data Analyst at HolidayCheck optimizes forecasting accuracy and operational forecasts for call and task volumes, coordinates with service partners and internal teams to improve resource planning, and ensures service level compliance through continuous improvement and control measures.
Skills
About holidaycheckgroup
holidaycheckgroup.comHolidayCheck Group AG is a leading European digital travel company that operates online platforms and services for travelers. The group runs consumer-facing sites with hotel and destination reviews, travel content, price comparison and booking tools to help users research and plan trips. It also supplies data-driven marketing, distribution and partner services to accommodation providers and travel companies. HolidayCheck focuses on user-generated reviews and digital solutions to connect travelers with relevant offers.
About holidaycheckgroup
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$112k – $167k
per year