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Workforce Planner at TaskUs - ApplyBlast

Workforce Planner

TaskUs

4 months ago

4.1 on Glassdoor

Meycauayan, Bulacan, Philippines

Hybrid

Full Time

Senior

0 applicants

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About this role

A Workforce Management (WFM) Analyst at TaskUs supports client operations by coordinating with teams and stakeholders to forecast program requirements and calculate staffing needs. The role involves maintaining accurate staff rosters, analyzing capacity plans using specialized tools, and creating action plans to address gaps or overages in real-time environments. Success in this position requires a strong ability to manage complex projects, optimize processes, and utilize statistical analysis for accurate trend projection.

Responsibilities

Coordinate with operations and clients to gather data for forecasting and program requirements
Maintain accurate staff rosters incorporating employee details, availability, and skills
Publish staffing snapshots and develop action plans to address gaps or minimize overages
Input accurate data into online capacity planning tools to meet operational seating needs
Analyze trends and project future forecasts to optimize workforce procedures and processes

Skills

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

View Profile

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.