Workforce Planning Analyst

Motorway(2 months ago)

HybridFull TimeMedior$85,708 - $113,940 (estimated)Seller Services

About this role

As a Workforce Planning Analyst at Motorway, you will play a crucial role in supporting Contact Centre teams to meet their Service Delivery Plans through effective demand forecasting and resource allocation. Your responsibilities will include creating and distributing agent schedules across multiple channels (Voice, Live Chat, Email, and Tickets), tracking operational performance metrics using tools like Calabrio and Zendesk, and providing insights to identify trends and performance risks. This role requires hands-on experience in workforce planning, strong analytical skills, and the ability to communicate complex data-driven insights to stakeholders.

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Required Skills

Workforce Planning
Demand Forecasting
Capacity Planning
Agent Scheduling
Real Time Monitoring
Performance Tracking
KPI Analysis
Data Insights
Stakeholder Communication
Reporting

+5 more

About Motorway

motorway.co.uk

Motorway is a car selling platform that connects individuals with over 7,500 registered dealers, facilitating a seamless and competitive selling experience. The service promises a fast, easy, and 100% free process to get the highest offers for cars, including options for free home collection and swift payment. Customers appreciate Motorway for its hassle-free approach, allowing sellers to sell their vehicles without the traditional burdens of private sales.