Workforce Planning Analyst
Motorway(6 days ago)
About this role
Motorway is seeking a Workforce Planning Specialist to support its Contact Centre teams by analyzing performance, creating schedules, and optimizing resource allocation to meet service level agreements. The role involves data analysis, real-time performance monitoring, and stakeholder communication in a fast-paced environment.
Required Skills
- Workforce Planning
- Contact Center Software
- Data Analysis
- Excel
- Google Sheets
- Performance Monitoring
- Operational Reporting
- Omnichannel Platforms
- Forecasting
- Schedule Management
About Motorway
motorway.co.ukMotorway is a car selling platform that connects individuals with over 7,500 registered dealers, facilitating a seamless and competitive selling experience. The service promises a fast, easy, and 100% free process to get the highest offers for cars, including options for free home collection and swift payment. Customers appreciate Motorway for its hassle-free approach, allowing sellers to sell their vehicles without the traditional burdens of private sales.
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