Progyny, Inc
The Workforce Real-Time Associate (RTA) serves as the operational command center for the contact center, monitoring real-time performance and taking data-driven actions to ensure service level agreements and operational efficiency targets are met. This role partners with teams to manage staffing, mitigate risks, and maintain exceptional customer experience across all channels.
Headquarters
New York, New York, United States
Company Size
201-500 employees
Founded
2008
Progyny is a women's health and family building benefits company that provides comprehensive, data-driven benefit solutions to employers, health plans, and labor unions. Its offerings span fertility and family building, pregnancy and postpartum care, parenting and child well-being, and menopause and midlife health, supported by a large actively managed provider network. Progyny serves 600+ companies across 45+ industries in 120+ countries through both self-insured and fully insured plan options.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Progyny, Inc.
10% above the average for this role
Progyny, Inc. Announces Fourth Quarter 2025 Results
3 weeks ago