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Workforce Services Associate at Accenture - ApplyBlast

Workforce Services Associate

Accenture

3 months ago

3.9 on Glassdoor

Kolkata, India

Hybrid

Full Time

Junior

0 applicants

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About this role

A Workforce Services Associate at Accenture partners with business development to build resilient solutions that enhance client supply chains and customer experiences. The role involves monitoring service levels, managing skill-based routing, and analyzing data trends to optimize staffing and operational efficiency within a 24/7 call center environment.

Responsibilities

Monitor and maintain agreed service levels for call center operations
Manage skill-based routing and provide analysis to business partners
Analyze data trends and seasonality to optimize intraday staffing
Coordinate with leadership to ensure smooth delivery of call center KPIs
Implement HR policies to optimize service levels and costs

Skills

Qualifications

Bachelor's degree

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.