Workforce Specialist

leadtech(27 days ago)

SpainOnsiteFull TimeMedior$70,927 - $95,960 (estimated)Customer Service

About this role

A Workforce Specialist in the Internet industry focuses on managing and optimizing the workforce resources within the customer service department. The role involves ensuring effective staffing and supporting the customer service team to deliver excellent service.

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Required Skills

Workforce Management
Customer Service
Staffing
Communication
Data Analysis

About leadtech

leadtech.com

Leadtech is an online innovation technology company based in Barcelona that helps turn ideas into successful digital products and services. They describe themselves as the company that knows how to take an idea and turn it into a success in style, blending creativity, diversity, and rapid development. Leadtech offers a broad range of capabilities across the project lifecycle—from Backend and Frontend development to BI, content, SEO, and customer service—cocusing on entrepreneurs and investors. The firm emphasizes responsible business practices and project management as core capabilities, showcasing a portfolio of managed projects and innovations.

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