Workforce Support Specialist

Farfetch(26 days ago)

HybridFull TimeMedior$75,465 - $100,531 (estimated)Operations

About this role

The Workforce Support Specialist at Farfetch supports global Operations by managing real-time omnichannel staffing to align resources with customer and business needs. The role focuses on creating, validating, and optimizing Customer Excellence schedules and staffing levels across multiple sites, markets, and channels. It sits within the Operations organization, partnering closely with Customer Service, Partner Service, and other business units. The position is based in the Porto office within a global, fast-paced, and data-driven environment.

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Required Skills

Workforce Management
Real Time Monitoring
Schedule Management
Capacity Analysis
Resource Optimization
Service Level Management
Data Analysis
Microsoft Excel
Queue Management
Performance Monitoring

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About Farfetch

farfetch.com

FARFETCH is a global online marketplace for modern luxury fashion that connects consumers with boutiques, brands, and speciality retailers around the world, offering 100,000+ designer styles. Beyond retail, it combines e-commerce with technology, logistics and platform services—supporting global delivery, returns, payments and white‑glove experiences for partners. FARFETCH also operates complementary businesses across resale and brand partnerships, known for curated editorial commerce and a tech‑enabled approach to scaling luxury retail worldwide.