Working Student – Customer Support (m/f/d)

Workerbase(1 month ago)

HybridPart TimeIntern$37,392 - $54,494 (estimated)Customer Operations

About this role

As a Working Student in Customer Support at Workerbase, you will be responsible for assisting customers with troubleshooting and resolving issues while acting as the first point of contact for inquiries via chat, email, or support tickets. You will collaborate with the Customer Operations and Product teams to identify recurring problems and suggest product improvements, contributing to an enhanced customer experience in the context of an AI platform that digitizes manufacturing processes. This role offers a hands-on experience in a fast-growing B2B startup environment, ideal for tech-curious individuals eager to learn and take ownership.

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Required Skills

Customer Support
Troubleshooting
Communication
Customer Inquiries
Knowledge Base
Problem Solving
Time Management
SaaS Tools
Tech Support
Organization

+2 more

Qualifications

Currently studying (Bachelor’s or Master’s) - ideally in engineering, business or a related field.
Fluent in English (C1 level or above)

About Workerbase

workerbase.com

Workerbase is a connected worker platform designed to enhance manufacturing operations by providing digitized workflows, analytics, and real-time visibility. Its flexible, low-code environment allows organizations to automate processes, connect systems, and manage data efficiently across various manufacturing domains. By integrating with existing tools and offering features like digital work instructions, issue management, and training support, Workerbase empowers companies to optimize productivity and improve quality on the shop floor. The platform is trusted by leading manufacturers and supports a variety of industries, including automotive, electronics, and food and beverage.