Customer Support Specialist

This role involves owning and resolving customer cases across chat, email, and phone for the Mews hospitality platform, ensuring hotels can operate smoothly around the clock. The specialist investigates multi-system issues, utilizes AI to improve efficiency, and collaborates with product and engineering teams to address recurring problems. Success in this position requires strong technical troubleshooting skills, clear communication, and the ability to manage high-volume support queues effectively.