Zendesk Admin (d/f/m)

Taxfix(1 month ago)

HybridFull TimeJunior$55,532 - $74,409 (estimated)Business Operations

About this role

The Zendesk Admin at Taxfix is responsible for optimizing the Zendesk platform to enhance operational efficiency and customer experience. This role involves administering various Zendesk modules, designing automations and workflows, and maintaining the entire operational tooling ecosystem. The position requires collaboration with engineering and data teams for system integration and aims to build reliable reporting pipelines for strategic decision-making, all within a dynamic fintech environment. Candidates should have 1-2 years of experience with Zendesk, strong technical skills in scripting and reporting, and a collaborative mindset.

View Original Listing

Required Skills

Zendesk Administration
Workflow Design
Automation Implementation
Systems Integration
Reporting Pipeline Creation
System Monitoring
Troubleshooting
Documentation Maintenance
Continuous Improvement
Collaboration Skills

+8 more

Qualifications

Zendesk certifications
Experience administering the Zendesk Support Suite
Knowledge of APIs and scripting in Python or JavaScript
Experience with BI tools like Tableau, Power BI, or advanced Excel

About Taxfix

taxfix.com

Taxfix is a digital tax filing service that simplifies the process of preparing and submitting taxes in Germany, the UK, Spain, and Italy. With a focus on quick and paperless transactions, Taxfix connects users to expert tax advisors to ensure accurate filings. The platform is designed to be accessible from anywhere, helping individuals navigate complex tax regulations effortlessly. Taxfix aims to make tax filing a straightforward experience for everyone, leveraging technology to enhance user convenience.