Forethought

Forethought is an AI-powered CX automation platform that provides a customer-support agent designed to lower support costs and improve the customer experience. Its AI automates routine support work—deflecting tickets with self‑serve answers, surfacing relevant knowledge, triaging and routing requests, and assisting agents to speed resolution. Forethought integrates with existing helpdesk systems and knowledge bases and provides analytics to measure impact and optimize support operations.