Senior Product Designer
Forethought(8 months ago)
About this role
The Senior Product Designer will lead and shape customer-facing product experiences at Forethought, focusing on AI-driven customer service products and co-creation with customers. The role partners closely with cross-functional teams to define strategy and vision, while advocating Design Thinking and translating user insights into product direction. This hands-on position balances creative leadership with execution, contributing to design systems and the overall look and feel of the product.
Required Skills
- Product Strategy
- User Research
- Design Thinking
- Workshop Facilitation
- Interaction Design
- Visual Design
- Design Systems
- Stakeholder Management
- Collaboration
- Problem Solving
Qualifications
- Bachelor's Degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, or Industrial Design
- Master's Degree in Design or Related Field
About Forethought
forethought.aiForethought is an AI-powered CX automation platform that provides a customer-support agent designed to lower support costs and improve the customer experience. Its AI automates routine support work—deflecting tickets with self‑serve answers, surfacing relevant knowledge, triaging and routing requests, and assisting agents to speed resolution. Forethought integrates with existing helpdesk systems and knowledge bases and provides analytics to measure impact and optimize support operations.