Senior Product Designer

Forethought

9 months ago

3.9 on Glassdoor

United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Product Designer will lead and shape customer-facing product experiences at Forethought, focusing on AI-driven customer service products and co-creation with customers. The role partners closely with cross-functional teams to define strategy and vision, while advocating Design Thinking and translating user insights into product direction. This hands-on position balances creative leadership with execution, contributing to design systems and the overall look and feel of the product.

Skills

Qualifications

Bachelor's Degree in Design, Human-Computer Interaction, Interaction Design, Communication Design, Visual Art, Computer Science, Psychology, or Industrial DesignMaster's Degree in Design or Related Field

About Forethought

forethought.ai

Forethought is an AI-powered CX automation platform that provides a customer-support agent designed to lower support costs and improve the customer experience. Its AI automates routine support work—deflecting tickets with self‑serve answers, surfacing relevant knowledge, triaging and routing requests, and assisting agents to speed resolution. Forethought integrates with existing helpdesk systems and knowledge bases and provides analytics to measure impact and optimize support operations.