Senior Product Designer
Forethought
About this role
The Senior Product Designer will lead and shape customer-facing product experiences at Forethought, focusing on AI-driven customer service products and co-creation with customers. The role partners closely with cross-functional teams to define strategy and vision, while advocating Design Thinking and translating user insights into product direction. This hands-on position balances creative leadership with execution, contributing to design systems and the overall look and feel of the product.
Skills
Qualifications
About Forethought
forethought.aiForethought is an AI-powered CX automation platform that provides a customer-support agent designed to lower support costs and improve the customer experience. Its AI automates routine support work—deflecting tickets with self‑serve answers, surfacing relevant knowledge, triaging and routing requests, and assisting agents to speed resolution. Forethought integrates with existing helpdesk systems and knowledge bases and provides analytics to measure impact and optimize support operations.
Recent company news
Zendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition
2 days ago
Zendesk Acquires Forethought, Targets Autonomous Service Ops
2 days ago
Zendesk acquires agentic customer service startup Forethought
2 days ago
Watkins Advises Forethought in Acquisition by Zendesk
1 day ago
Zendesk to acquire Forethought AI to drive autonomous AI agents -
13 hours ago
About Forethought
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
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Salary
$166k – $222k
per year