Customer Marketing Manager
Forethought(1 month ago)
About this role
The Customer Marketing Manager will define and scale customer-focused marketing programs that drive engagement, retention, and expansion. This cross-functional role partners with CSM, CX, sales, and marketing teams to build repeatable, data-driven initiatives that increase adoption and generate advocacy. The position is critical to revenue, retention, and customer success at a rapidly scaling AI company.
Required Skills
- Lifecycle Marketing
- Customer Advocacy
- Customer Feedback
- Lifecycle Journeys
- Customer Comms
- Product Updates
- Event Campaigns
- Webinars
- G2 Reviews
- Case Studies
+13 more
About Forethought
forethought.aiForethought is an AI-powered CX automation platform that provides a customer-support agent designed to lower support costs and improve the customer experience. Its AI automates routine support work—deflecting tickets with self‑serve answers, surfacing relevant knowledge, triaging and routing requests, and assisting agents to speed resolution. Forethought integrates with existing helpdesk systems and knowledge bases and provides analytics to measure impact and optimize support operations.
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