Customer Marketing Manager
Forethought
About this role
The Customer Marketing Manager will define and scale customer-focused marketing programs that drive engagement, retention, and expansion. This cross-functional role partners with CSM, CX, sales, and marketing teams to build repeatable, data-driven initiatives that increase adoption and generate advocacy. The position is critical to revenue, retention, and customer success at a rapidly scaling AI company.
Skills
About Forethought
forethought.aiForethought is an AI-powered CX automation platform that provides a customer-support agent designed to lower support costs and improve the customer experience. Its AI automates routine support work—deflecting tickets with self‑serve answers, surfacing relevant knowledge, triaging and routing requests, and assisting agents to speed resolution. Forethought integrates with existing helpdesk systems and knowledge bases and provides analytics to measure impact and optimize support operations.
Recent company news
PR NewswireZendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition
2 days ago
CMSWireZendesk Acquires Forethought, Targets Autonomous Service Ops
2 days ago
TechCrunchZendesk acquires agentic customer service startup Forethought
2 days ago
Latham & Watkins LLPWatkins Advises Forethought in Acquisition by Zendesk
1 day ago
Enterprise TimesZendesk to acquire Forethought AI to drive autonomous AI agents -
13 hours ago
About Forethought
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Forethought.
Salary
$138k – $181k
per year