Full Stack Engineer | AI/SaaS | Hybrid in SF
Forethought
About this role
Forethought is an AI company building enterprise-grade AI agents for customer experience. The Senior Full Stack Engineer will design and build AI-powered products and frontend architecture that improve customer support, working closely with Design, Product, and Backend teams. The role focuses on developing features using modern web technologies and delivering production-grade software to large customers.
Skills
Qualifications
About Forethought
forethought.aiForethought is an AI-powered CX automation platform that provides a customer-support agent designed to lower support costs and improve the customer experience. Its AI automates routine support work—deflecting tickets with self‑serve answers, surfacing relevant knowledge, triaging and routing requests, and assisting agents to speed resolution. Forethought integrates with existing helpdesk systems and knowledge bases and provides analytics to measure impact and optimize support operations.
Recent company news
PR NewswireZendesk Advances Resolution Platform with Self-improving AI Agents from Proposed Forethought Acquisition
2 days ago
CMSWireZendesk Acquires Forethought, Targets Autonomous Service Ops
2 days ago
TechCrunchZendesk acquires agentic customer service startup Forethought
2 days ago
Latham & Watkins LLPWatkins Advises Forethought in Acquisition by Zendesk
1 day ago
Enterprise TimesZendesk to acquire Forethought AI to drive autonomous AI agents -
13 hours ago
About Forethought
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Forethought.
Salary
$170k – $227k
per year