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1st Line Support Engineer at Darktrace - ApplyBlast

1st Line Support Engineer

Darktrace

4 months ago

3.3 on Glassdoor

United Kingdom

Onsite

Full Time

Junior

0 applicants

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About this role

A 1st Line Support Engineer at Darktrace provides first-line technical support and IT asset management primarily for EMEA offices. The role involves troubleshooting hardware and software issues, managing Active Directory and Exchange, and assisting with new hire onboarding. Key duties include maintaining IT inventories, researching technical procedures, and ensuring Service Level Agreements are met across global offices.

Responsibilities

Provide first-line technical support via ticketing systems and remote assistance
Install and configure computer and mobile hardware and software independently
Manage Active Directory and Microsoft Exchange administration tasks
Maintain IT asset inventories and handle shipping logistics for staff
Research technical procedures and train computer users on new processes

Skills

About Darktrace

darktrace.com

Headquarters

Cambridge, England, United Kingdom

Company Size

1001-5000 employees

Founded

2013

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Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure.