2026 Workforce Management GVPJK

Philip Morris International(1 month ago)

Makati City, PhilippinesOnsiteFull TimeManager$83,393 - $111,673 (estimated)Workforce Management

About this role

The Senior Manager, Workforce Management leads a team responsible for developing accurate forecasts, capacity plans, and schedules while executing the broader workforce strategy. The role oversees intraday and post-day performance analysis and partners with business stakeholders to align staffing to volume and client needs. Based in Makati City, the position focuses on operational execution and continuous improvement within the contact center environment.

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Required Skills

Forecasting
Capacity Planning
Scheduling
Intraday Management
Performance Analysis
Microsoft Office
Communication
Stakeholder Management
Coaching
Forecasting Software

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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