988 Phone Representative (Remote - MUST ALREADY LIVE in the Tampa Bay, FL area)

First Contact

8 months ago

Tampa Bay, Florida

Onsite

Full Time

Junior

0 applicants

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About this role

A Crisis Support Specialist provides emotional support to individuals in distress through phone calls, focusing on de-escalation and safety planning. The role involves adhering to strict performance metrics and participating in ongoing training and team efforts.

Skills

Qualifications

Bachelor’s DegreeHigh School DiplomaCrisis ExperienceHealth and Human Services BackgroundLevel II Background Screen

About First Contact

firstcontact.org

First Contact is a nonprofit resource and navigation service that helps individuals and families quickly find local social supports — from healthcare and housing to crisis and community services. It offers an online resource hub plus staffed assistance (phone/online) to guide people through eligibility, referrals, and next steps, with attention to accessibility and multilingual needs. First Contact partners with local agencies and providers to keep its directory current and to streamline access to care. Its focus is on timely, personalized navigation so people in need connect to the right services faster.