Account Coordinator
SmithRx(2 months ago)
About this role
The Account Coordinator at SmithRx supports post-sale customer success for PBM clients, partnering with Account Management from implementation through ongoing account maintenance. The role contributes to client retention by ensuring satisfaction, escalating and resolving operational issues, and supporting the development of client success plans. The position operates within the Customer Success team and collaborates across product and operations to advocate for clients and mitigate risks to satisfaction.
Required Skills
- Account Support
- Client Management
- Customer Service
- Reporting
- Claims Troubleshooting
- Eligibility Troubleshooting
- Data Audits
- Project Support
- Cross-Functional Collaboration
- Problem Solving
+9 more
About SmithRx
smithrx.comSmithRx is a modern pharmacy benefit manager (PBM) that delivers radically transparent pharmacy benefits through a 100% pass‑through pricing model. They help employers, health plans, and other organizations control pharmacy spend with clear pricing, detailed reporting, and tailored clinical and cost‑management programs. By eliminating spread pricing and prioritizing auditability and client alignment, SmithRx positions itself as a trusted partner for lowering drug costs and improving medication outcomes.
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