Lead Technical Account Manager
NICE(6 days ago)
About this role
A Lead Technical Account Manager at NICE owns post-sale relationships with key contact-center customers, acting as their advocate and ensuring successful adoption and long-term value of NICE's CX products. The role focuses on managing large, complex accounts and serving as a trusted advisor while resolving high-stakes technical issues to drive customer satisfaction, retention, and expansion.
Required Skills
- Problem Solving
- Troubleshooting
- Contact Center
- Account Management
- Customer Success
- Implementation
- TCP/IP
- VoIP
- SIP
- SQL
+3 more
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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