Adoption Team Leader
The Access Group(4 months ago)
About this role
A CSM Team Lead at The Access Group leads and motivates a team of Customer Success Managers and Onboarders to drive customer satisfaction, retention, product adoption, and growth. The role combines direct customer interaction with team leadership, process optimisation and data-driven insights to improve onboarding, renewals and overall customer value. It also involves cross-functional collaboration and advocating the voice of the customer into product and company initiatives.
Required Skills
- Team Leadership
- Customer Success
- Onboarding
- Retention
- Relationship Management
- Escalation Management
- Data Analysis
- Process Optimization
- Digital Tools
- Collaboration
+6 more
About The Access Group
theaccessgroup.comAccess helps more than 100,000 customers transform the way their business software is used, giving every employee the freedom to do more of what’s important.
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