Advisor I, Customer Service – Africa

Philip Morris International(1 month ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeJunior$41,551 - $56,617 (estimated)Customer Service

About this role

An Advisor I, Customer Service handles customer interactions via inbound and outbound calls or online channels, providing routine support and resolving basic product or service issues. The role follows defined procedures and supports meeting contractual KPIs while documenting interactions in call-tracking systems. It is an entry-level position working under close supervision in a fast-paced call-center environment.

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Required Skills

Customer Service
Computer Navigation
Communication
Multitasking
Empathy
Data Entry
Problem Solving
Shift Rotation
Call Tracking
Product Knowledge

+1 more

Qualifications

High School Diploma
Two Years College (Philippines)

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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