Service Team Coordinator-6 (Contractor only)

Medical Care of Boston Management Corporation(10 days ago)

RemoteFull TimeJunior$17,000 - $24,260Customer Service

About this role

The Service Team Coordinator at ChenMed handles inbound and outbound customer service calls related to patient scheduling and inquiries, providing high-quality support to promote patient health and loyalty. The role involves collaborating across departments, documenting interactions, and ensuring compliance while delivering VIP customer service. It is a key role in a healthcare environment focused on serving seniors and improving their health outcomes.

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Required Skills

Customer Service
Call Center
Communication
Microsoft Office
CRM Systems
Multitasking
Teamwork
Scheduling
Active Listening
Bilingual

Qualifications

High School Diploma or GED
Minimum 1 year of customer service experience
Experience with CRM systems

About Medical Care of Boston Management Corporation

cms.gov

The Centers for Medicare & Medicaid Services (CMS) is a federal agency within the U.S. Department of Health and Human Services (HHS) that administers the nation's major healthcare programs, including Medicare and Medicaid. CMS is responsible for overseeing the healthcare system in the United States, ensuring access to high-quality healthcare services and improving health outcomes for its beneficiaries. Through its initiatives and regulations, CMS aims to provide a more transparent healthcare system and reduce costs while enhancing care delivery across the nation.

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