Aftercare Expert (6 month contract)

Mulberry(1 month ago)

Chilcompton, United KingdomOnsiteFull TimeJunior$38,231 - $51,802 (estimated)Customer Service

About this role

This role within Mulberry's Lifetime Service Centre is responsible for managing and processing items for repair and the Mulberry Exchange in line with established procedures. The position ensures a high-quality, seamless customer experience that aligns with the Mulberry Mindset and brand integrity. It involves close collaboration with internal stakeholders to support aftercare services and maintain strong customer satisfaction. The role also supports Mulberry’s sustainability and inclusivity commitments as a certified B Corp business.

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Required Skills

Customer Service
Item Identification
Data Entry
Written Communication
Verbal Communication
Time Management
Flexibility
Resilience
Problem Solving
Target Driven

+10 more

About Mulberry

mulberry.com

New Relic is a SaaS observability platform that helps engineering and operations teams monitor, troubleshoot, and optimize the performance of applications, infrastructure, and digital experiences across cloud-native and hybrid environments. It offers application performance monitoring (APM), infrastructure and server monitoring, logs, metrics, distributed tracing, real user monitoring (RUM) and synthetic testing, together with a query language (NRQL) and dashboards for telemetry analysis. New Relic One unifies these signals with integrations for cloud providers, containers and common frameworks to support DevOps, SRE and development teams in reducing MTTR and improving system reliability. Organizations use it for real‑time alerting, root‑cause analysis, capacity planning and performance optimization.