ShyftOff
The role supports contact center agents by providing real‑time assistance, troubleshooting issues within client systems, and ensuring they have the information and resources needed to perform effectively. It involves monitoring agent inquiries, translating client updates into actionable guidance, and collaborating with operations, quality, and workforce management to maintain service levels and improve processes.
The only platform that automatically manages and executes a scalable, human workforce around your AI + W2s. Making contact center ops insanely easy.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ShyftOff.
ShyftOff didn’t post a salary, so this is our estimate from similar listings.
10% below the average for this role