Agent Support Specialist
First American Payment Systems
About this role
The Agent Support Specialist role involves handling high-priority calls, conducting new-hire training, coordinating educational opportunities, and supporting internal teams within a customer service environment. The position emphasizes communication, teamwork, and problem-solving to ensure efficient escalation handling and staff development.
Skills
About First American Payment Systems
first-american.netIndustries
Finance, Technology, Consulting
Process your customer payments securely and easily with First American Payment Systems. We build the technology solutions and services your business needs to succeed today - and tomorrow.
Recent company news
Digital TransactionsHow Barry McCarthy Is Steering Deluxe Into Digital Payments
May 16, 2025
Federal Trade Commission (.gov)FTC Sends More Than $2.6 Million in Refunds to Small Businesses Harmed by Payment Processor First American Payment Systems
Feb 6, 2025
Consumer Financial Services Law MonitorMerchants Are Now Consumers? FTC Settles Action Against Payment Processor After Alleging Its Merchants Are "Consumers"
Aug 17, 2022
Consumer Finance MonitorFTC settles Section 5/ROSCA claims alleged against payment processor providing services to small businesses
Aug 3, 2022
PaymentsJournalDeluxe to Acquire First American Payment Systems
Apr 23, 2021
About First American Payment Systems
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for First American Payment Systems.
Salary
$40k – $48k
per year