Customer Support Agent
SumUp
About this role
A Customer Support Agent at SumUp is responsible for assisting POS users, managing customer requests through various channels, and ensuring high-quality support to small businesses using the company's financial solutions. The role involves problem-solving, communication, and teamwork in a dynamic environment.
Skills
About SumUp
sumup.comIndustries
Finance, Technology, Ecommerce
SumUp is a global financial‑technology company that provides simple, affordable payment solutions for small businesses, including card readers, point‑of‑sale systems and online payment tools. Millions of merchants use SumUp’s hardware, mobile app and web platform to accept in‑person and remote payments, track sales and manage day‑to‑day operations. The company emphasizes ease of use, transparent pricing and broad international availability, backed by customer support and integrations to help merchants grow.
Recent company news
Bloomberg.comPayments Firm SumUp Said to Seek Bankers for a European IPO
2 days ago
AxiosRhoda AI's $1.7b, SumUp's $10b IPO, and a Google buy carveout
1 day ago
Electronic Payments InternationalSumUp invites bank pitches for Europe IPO – report
1 day ago
FinTech WeeklySumUp Weighs Stock Market Listing That Could Value Firm at $15 Billion
Sep 15, 2025
Payments DiveSumUp battles for small merchants
Oct 2, 2025
About SumUp
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for SumUp.
Salary
$67k – $90k
per year